Our Return Policy:

We understand the occasional necessity of returns and strive to simplify this process with clarity and professionalism. Here are the details of our return policy:

Returns and Refunds:

- You have 30 days from the date of purchase to return a product for a full refund, excluding shipping costs.

- The refund amount may be adjusted based on the condition of the returned product.

- Non-defective products are subject to a 10% restocking fee deducted from the refund.

Gravity Feed Filters:

- If a gravity feed filter breaks within 30 days of purchase, customers qualify for a replacement of the same product.

- After 30 days, no returns or exchanges will be accepted, even in cases of breakage.

- Used filters may only be returned if deemed defective by Greenfield Water Solutions Technical Support.

- Defective filters, determined by our technical support team, will be replaced at no extra cost, contingent on customer cooperation in validating the defect.

- Filters damaged due to misuse (e.g., dropping, mishandling, using hot water, washing with soap, or testing with red dye) are not eligible for replacement.

Free Shipping:

- Shipping costs will be deducted from returns of products with Free Shipping, unless the product is deemed defective by Greenfield Water Solutions Tech Support, as shipping expenses are incurred.

Filter Adjustments:

- Some systems may require filter adjustments based on post-laboratory reports due to water dynamics variability.

- If our Technical Support Team determines an adjustment necessary, we cover the cost of a replacement filter. Note, only comprehensive water tests (e.g., Simple Labs) are valid for adjustments; strip, dye, or TDS tests are not accepted as proof of performance.

• For questions about testing your system, contact us at [email protected].

Customer Cooperation:

- We encourage collaboration with Greenfield Water to resolve issues requiring filter adjustments.

- Refunds for system returns, instead of adjustments, are contingent on system condition; filters are non-refundable in these cases.

Lost and Stolen Packages:

- Greenfield Water Solutions assumes no liability for lost or stolen packages. We strongly recommend Route Protection at checkout to cover theft, loss, or shipping-related breakages promptly.

We are committed to providing excellent customer service and ensuring your satisfaction with our products. For further clarification on our return policy, contact our customer support team.

Please initiate returns by emailing [email protected] for direct purchases. For dealer purchases, contact your dealer for return initiation. Authorization is required for returns of products from Greenfield Water Solutions or authorized dealers.

Our goal is your satisfaction, and we strive to approach every issue with fairness and understanding.